Zales in Waco, TX Open now

Reviews about Zales

• ★ ☆ ☆ ☆ ☆

  June 14, 2019, by Haywood Sawyer
  Where to begin.... I bought my wife a wrap for her engagement ring. The ring was sent off to be resized. When it came back the diamonds were loose. WE have had to send it off 5 times in less then a year to have diamonds replaced. 5 times at 5 weeks each time. Basically the ring was in the shop for half of the year. This past time the manager was trying to talk highly of the products and the wrap fell apart in his hands. YEP high quality. HE stated that they would custom order a ring for my wife to replace it. That was 6 weeks ago. Today my wife calls and finds out that the vendor does not make that ring anymore. Conveniently they found this out today. Now they have to find another vendor. I have bought several pieces from Zales but never again. THE quality is cheap. THE diamonds are cheap. I am disgusted with this company.